Community Unplugged

Get Plugged In To What Powers Engaging Healthy Communities

Community Unplugged

Relax and relive the moment.

What was covered

Online communities are a powerhouse of customer engagement - driving on-demand self-service and value for your customers at scale.

Join this half-day virtual event featuring industry leaders, community best practices, and peer to peer breakout discussions to discover how you can build or reimagine a community to drive new value in 2024.

You'll learn more about measuring community ROI, scaling customer support, and so much more!

Key Topics:

What agile event programs are and why they're essential

Strategies and tools for building agile event marketing

How to scale agile event programs without losing brand integrity or valuable data

Steps you can take right now to introduce agile event marketing into your business

Grab your favorite snack and tune in.

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Hear More On:

What it takes to drive healthy community engagement

How to tell if your community is addressing the right customer needs

What ROI metrics to track to understand community success

How your peers are creating community value

Online communities are a powerhouse of customer engagement - driving on-demand self-service and value for your customers at scale.

Watch the recordings from this half-day virtual event featuring industry leaders, community best practices, and peer to peer breakout discussions to discover how you can reimagine a community to drive new value.

“

”

To achieve great things, two things are needed: a plan and not quite enough time.

— Leonard Bernstein

Who Community Unplugged is For

Community Managers & Teams

Who want to power up their tactics and strategies to drive exponential value in 2024

Customer Success Leaders & Teams

Who want to drive better customer engagement at scale through digital customer experiences

Customer Support Leaders & Teams

Who want to address support needs and drive peer-to-peer resolutions through community

Customer Marketing Teams

Who want to build engaging communities that spur advocacy and customer growth

Hands-On Virtual Roundtables

Get into the weeds of community strategies and tactics with our virtual roundtables, featuring a small group of your peers and diving deep into your needs, hot topics and obstacles to community building and engagement.

Agenda

7:30 AM PT | 10:30 AM ET

Pre-Party with DJ Skemaddox

Join our event 30 minutes early to get pumped up with the best tunes from Gainsight's favorite House DJ—Skemaddox!

8:00 AM PT || 11:00 AM ET

Welcome & Energizer

Get powered up for a half-day of learning with a keynote from Nick Mehta, Gainsight. CEO

8:40 AM PT || 11:40 AM ET

Powering Community Engagement: Baseline Output Measures for Your Community

Hear from industry leaders how they leverage great contributors and content campaigns to create compelling community value and strong advocacy programs among their members.

9:35 AM PT || 12:35 PM ET

Output Check: Is Your Community Serving Your Customer Support Needs?

Get an inside look at how communities can successfully scale self-service answers to customer support questions and get a pulse check on your community’s support vitals.

10:30 AM PT || 1:30 PM ET

Community Connect: Strategy Roundtables & Networking

In curated virtual roundtables, you'll join a peer group for a discussion of hot topics, key needs and best practices on community strategy and management.

11:25 AM PT || 2:25 PM ET

Customer & Data-Driven Community Management: How To Use Data To Improve & Prove Community Value

Learn from industry leader Richard Millington of Feverbee how to use data to systematically improve your community and prove its ROI.

Speakers

Nick Mehta

CEO

Gainsight

Nisha Baxi

Head of Digital CS and Community
Gong

Richard Millington

Founder
FeverBee

Allison Able

Director, Pathfinder Community
Automation Anywhere

Helena Li

Product Education Manager
Front

Jillian Bejtlich

Community Lead
Calendly

Kellie Capote

Chief Customer Officer
Gainsight

Juan Del Rio

Community Manager
Devo

Want More?

Join the discussion on our Gainsight Community and read up on the latest community trends on our website.

For questions, contact us at corpevents@gainsight.com.

Grab your favorite snack and tune in.

Pro Tip:

First, watch the video to learn how to use this type of theme. Then, replace the iFrame embed code of the video below by clicking into it and clicking on the "Embed Options" tab on the right. Hide this element when you're finished.

Need more help? Here are some great Help Center articles regarding embed best-practices:

How do I resize an iFrame?

What's the difference between iFrame elements and Video elements?

How do I embed webinars or livestreams using an iFrame element?

What can I embed using an iframe into Splash?

Resource List

01

A Guide to Agile Event Programs that Can Survive Anything

Explore why the most dynamic leaders are building strategies for agile event marketing with a focus on scaling in-person and virtual events that are fast, flexible, and hyper-effective at driving meaningful connections.

Download

02

Crisis Mode: Ideas for Managing Events in Challenging Situations

Learn strategies, experiences and lessons learned from top event marketing leaders who have walked through the fire more than once and lived to talk about it.

Register

03

How to Build a Rock Solid Agile Events Program

The old way of doing event marketing—a large, inflexible investment in a small number of tentpole events—doesn't fit into a business world that demands adaptability and speed.

Watch now

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